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Integrated Service Providers (ISP) and Member Data Services Framework

The National LGPS Frameworks team are working with Cheshire Pension Fund, Essex Pension Fund, Greater Manchester Pension Fund, Merseyside Pension Fund, NILGOSC, Norfolk Pension Fund, West Midlands Pension Fund and West Yorkshire Pension Fund to establish a National LGPS Framework for ISP and Member Data Services.

Overview

National LGPS Framework for Integrated Service Providers (ISP) and Member Data Services (NCCT42646) will provide for services across seven Lots and went live in April 2024. If you would like to find out more about this Framework please contact us at nationalLGPSframeworks@norfolk.gov.uk

Lots

The Framework is split across 7 Lots:

  • Lot 1 - Integrated Service Provider (ISP)
  • Lot 2 - Address Tracing and Correction Services
  • Lot 3 - Mortality Screening Services
  • Lot 4 - Overseas Address Tracing and Address Correction Services
  • Lot 5 - Overseas Proof of Life and Mortality Screening Services
  • Lot 6 - Bank Account Verification Services
  • Lot 7 - Data Quality Reporting for Pension Dashboard Readiness

There are 9 providers on the Framework split across the 7 Lots:

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Provider
Bravura Solution Services Ltd
Capita Pensions Solutions
Civica UK Ltd
Crown Agents Bank
GB Group
Heywood Ltd
Lumera Limited
Target Professional Services UK Ltd
The Tracing Group Ltd

FAQs

Procurement can take significant time and money both for the awarding Authority and the Service Provider. The National LGPS Frameworks are fully compliant with the Public Contracts Regulations 2015. It reduces the time and costs associated with the procurement process by offering a facility that has already been competitively tendered. It aims to deliver access at the best possible price to high-quality, efficient, and effective Integrated Service Providers (ISP) and Member Data Services Providers. Benefits include:

  • Shortened timescales
  • Reduced procurement and legal costs
  • Robust and transparent process with high level of due diligence and specialist support
  • Agreed Terms and Conditions of contract with providers
  • Enable access to specialist providers whose experience and quality has been tested
  • Comprehensive user documentation and support from Frameworks team
  • Provider ceiling prices established
  • Possibility to benefit from cumulative rebates

The Integrated Service Providers (ISP) and Member Data Services Framework is available until March 2028.

Please remember if you are using a Framework, your contract award must be completed by the expiry date of the Framework (although contracts let under the Framework can be for longer periods).

You will need to pay a joining fee to use this Framework. The National LGPS Frameworks are a not-for-profit programme established 'by the LGPS, for the LGPS', and the joining fee helps towards the ongoing support and administration of this Framework. The joining fee structure is below:

Lot Joining Fee
Lot 1 £2,000
Lots 2 - 7 £750 (to join all Lots 2-7)

There is no charge to view the documents before you make your decision on whether or not you wish to use the Framework.

The Framework may also be used by:

  • Any LGPS Administering Authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters’ Pension Scheme and Police Pension Schemes and any of their participating Employing Authorities, or in relation to the LGPS in Scotland, any Administering Authority and any of their Scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended);
  • NILGOSC in Northern Ireland and Employing Authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended)
  • The Board of the Pension Protection Fund; (http://www.pensionprotectionfund.org.uk)
  • Any other Administering Authority or organisation of a Public Sector Pension Scheme or any Public Sector body or that requires pension related services;
  • Any common asset pool or collective investment vehicle established by or on behalf of an Administering Authority or group of Administering Authorities; or
  • Any bodies, organisations or companies established by them for the purpose of operating on a collective basis.

The Public Contracts Regulations (PCR) 2015 apply to the ISP and Member Data Services Services Framework, including all call-off contracts let via it.

Additional Resources

User Notes

This document provides detailed instructions on how to view user documents and join the National LGPS Framework for ISP and Member Data Services.

Guide to Call-off - ISP & Member Data Services

This document gives an overview of how to use the Framework along with the stages involved in a Further Competition and Direct Award process.

Frequently Asked Questions

National LGPS Framework for ISP and Member Data Services 2024

Additional Documents

This page provides the Specification of Requirements for the ISP and MDS Framework, Sample Members Access Agreement and Sample Annex A.