Pensions Administration Software

The Pensions Administration Software Framework has now been launched and will be available until April 2024. Contracts awarded under the Framework can be let for an initial period up to seven years with the option to extend to a maximum of ten years.

Please remember if you are using a Framework, your contract award must be completed by the expiry date of the Framework (although contracts let under the Framework can be for longer periods).

Providers on the Framework are:

  • Aquila Heywood Ltd
  • Civica UK Ltd
  • Equiniti

Introduction Notes - Download this pack if you would like to know more about the Framework. It explains the benefits of using the Framework and what services are included.

Option Form - Complete this form if you would like more information on how to use the Framework, or would like to sign up to use it.

Confidentiality Statement - You will need to sign and return this together with your Option Form. We can then give you access to confidential catalogues and other documentation. Signing and returning a Confidentiality Statement places you under no obligation to use the Pensions Administration Software Framework but allows us to share the full set of documents for this Framework.

Sample Members Access Agreement - An example of the Members Access Agreement. You will need to complete this document as an agreement between yourselves and Norfolk County Council, as the Letting Authority of the Framework. If you have previously completed a Members Access Agreement for another National LGPS Framework, please contact us.

FAQs - A selection of Frequently Asked Questions regarding the Pensions Administration Software Framework and the National LGPS Frameworks in general.

Please contact us if you would like any further information regarding this Framework by calling 01603 306846 or email